GoDaddy is our Registrar, but they do not handle the DNS, the Nameservers point to Suddenlink. We only use Suddenlink to handle our email. The plan is to get rid of Suddenlink completely, and have Office 365 handle all email for our domain.
Under GoDaddy "DNS Zone File" I get, "The zone file is unavailable because the domain's set nameservers do not belong to this registrar."
I contacted Suddenlink a couple of times, and they say they can't add a TXT file to the DNS, as GoDaddy is the registrar, not them. Honestly, none of the Suddenlink techs seemed to understand terms like "DNS entry" and "Nameserver" (one reason to get rid of them".
The only thing I could think of was to go ahead and drop Suddenlink. Have GoDaddy become the DNS host, put the TXT entry in there, then verify and go from there. However, this long roundabout way of getting it done sounds like our company would be without email service for up to a week, while everything works it's way through the system (48-72hrs for each step?).
Any suggestions??